Q: Why can't I order from you directly as a consumer or end-user of your products?
A: As manufacturers, we only sell wholesale directly to retail stores and distributors who then add their own markups and resell the products to the consumers. It is not fair for us to compete with our own retail store customers by selling directly to consumers. If you are a consumer, we encourage you to call or e-mail us for referrals or simply go to our WHERE TO BUY directory to find a local or online Premier dealers.

Q: How many different products do you offer?
A: At present, we have three distinct product lines, with over 3,500 different items for your selection:
1. Premier Kites - we offer the industry's best high-end stunt kites as well as entry-level kites, airtoys and yoyos.
2. Premier WindGarden - we offer the best garden spinners, glass decorative art, twisters, windsocks and feather banners.
3. Premier Accent Home & Garden - we offer the best dye sub printed flags with top stitching, bar none. Our Brilliance and appliqué selections are industry leaders.

Q: I signed up to receive Premier e-mails. What happens to my information?
A: As a consumer, you can sign up for Premier e-mails via our website. We will add you to our Premier electronic mailing list where you can hear about new product arrivals. Rest assured that we do not trade, rent or share your information with third parties. You can also opt out of Premier e-mails by following the "unsubscribe" instructions provided in the e-mail you receive or by contacting us directly.

Q: I've lost my assembly instructions. How do I get a new set of instructions?
A: Click here for an electronic version of our product assembly instructions. If you do not see the instructions you are looking for, please contact us at sales@premierkites.com.

Q: How long have you been in business and how do I contact you?
A: Since 1983. We are located in Hyattsville, Maryland and also in Portsmouth, Ohio. Please e-mail us at sales@premierkites.com if you have any questions. We would love to hear from you!

Q: What's so great about Premier products?
A: We at Premier Kites & Designs are passionate about our products and we strive everyday to bring you innovative designs, quality workmanship and impeccable customer service. Our premium brand of kites, flags, garden decor and accessories offer the best overall value to you, our customers.

Q: What is the best way to view this website?
A: You should have at least an 800x600 monitor resolution if not greater, and preferably use Firefox 3.0 or I.E. 7.0 or above. We also recommend downloading Adobe Acrobat™ in order to view our PDFs of products, instructions and more. If you have any questions or feedback on the website, please contact emails@premierkites.com.