Q: Why can’t I order from you directly as a consumer or end user of your products?
A: As manufacturers, we can only sell directly to retail store customers and distributors who then add their own markup and resell the products to the consumers. It is not fair for us to compete with our own retail store customers. We encourage consumers to call or email us for referrals or simply go to our WHERE TO BUY directory.

Q: I’m your current store customer. How do I login to your shopping cart and order online?
A: Please Register with your current information to acquire a password for our Shopping Cart. Once you are approved, you will be able to log in and place orders online.

Q: I’m a new customer. How do I apply for a customer number and password to login?
A: Please fill out a Catalog Request to register as a New Customer of Premier Kites & Designs or Contact Us directly if you are confused. Be sure to provide us with all the information requested. If you register online we will call you directly to approve your account. A customer number will be issued to your first purchase order.

Q: How do I know that my emailed order is received by you and processed?
A: We will email an acknowledgment as soon as your purchase order is received. Our carriers UPS or Fedex or DHL will let you know when the order is being shipped. We try our best to ship within 48 hours upon receipt of your order.

Q: What about returns? Will you send call tags for pickups?
A: We will accept returns if we mis-ship or the product is defective, which is highly unusual. Please call our sales staff in charge of your account and complete a Return Authorization form for processing. Call tags are very costly. We prefer to give credits than sending out call tags. It depends on the circumstance.

Q: How do I get in touch with your sales or customer service staff who handles my account?
A: Our sales staff are assigned specific sales territories or countries to handle. Just call the general number 301-277-3888 ext. 0 and ask the operator to direct your call. Or you can email us at sales@premierkites.com

Q: How many different products do you offer?
A: At present, we have 4 distinct business lines, as shown in the following catalogs, with over 3,500 different items for your selection.

Premier Kites– we offer the industry’s best highend stunt kites as well as entry level kites.
Premier Windgarden– we offer the best garden spinners, glass decorative art, twisters, windsocks and feather banners.
Premier Accent Home & Garden– we offer the best dye sub printed flags with top stitching, bar none. Our Brilliance and applique selections are huge. Our fill rate for flags is 98+% at all times of the year.
Premier Fun Things– we offer new airtoys such as planes, Frisbees and yo yo’s in this new, 2008 fun catalog.

Q: How do I request a catalog?
A: If you are a current customer, your catalogs will be automatically mailed to you. If you are new, please fill out the CATALOG REQUEST form online for processing.

Q: What are your payment terms?
A: Once your credit application is approved, we offer net-10. net-30 or net-60 terms to customers, depending on their order volume and payment history.

Q: Do you offer discounts?
A: We don’t always offer wholesaler discounts but we do have periodic promotions such as prebooking in the spring or fall, early buy for kites and emarketing promotions. Please sign up with us if you are interested. For current customers, please let us have your name, customer number and email address. For all new customers, please fill out the CATALOG REQUEST form and submit. Be sure to include your email.

Q: How long have you been in business and how do I contact you?
A: Since 1983. We are located in Hyattsville, Maryland and also in Portsmouth, Ohio. Please call us at 301-277-3888 if you have any questions. We love to hear from you!